There's a peculiar affliction that seems to spread through
organisations, particularly as they grow. It starts subtly, a single recurring
item in a calendar, then another. Before you know it, vast swathes of the
working week are colonised by these gatherings. I’m talking, of course, about
meetings. And in many instances, I’ve come to view them as a hidden, insidious
‘meeting tax’ levied on productivity.
I recall my early days, long before software and
acquisitions became my daily bread. Whether it was cleaning the floors at a
food factory or shifting boxes in a cavernous warehouse, time was directly,
visibly linked to output. You did the work, you saw the result. There wasn't
much call for a committee to discuss the optimal angle for a broom sweep or a
weekly sync on pallet stacking strategies. The answer, as it often is, was
usually pretty obvious, or best figured out by the person doing the job.
Now, I’m not suggesting a complex software business can run
entirely without collaboration. That would be daft. But I am deeply skeptical
of the default to a meeting, especially the recurring kind
that populates calendars with an almost parasitic zeal.
I remember coaching a Business Unit manager, let’s call her Julie.
Bright, energetic, deeply committed to her vertical. But her team was drowning.
Their calendars resembled a particularly fiendish game of Tetris, every slot
filled. They were busy, no doubt. But were they productive? When I
asked Julie about the output of these numerous sessions, the answers were
often… vague. "Keeping everyone aligned," "status updates,"
"touching base." All well-intentioned, I'm sure, but often a
smokescreen for a lack of clear purpose or, more worryingly, a diffusion of
responsibility.
"Julie," I asked one day, pointing to a recurring
two-hour "Project Synergy" meeting on her whiteboard, "what
number comes out of this meeting? What decision is made, what resource is
allocated, what metric moves, because these specific people spend these
specific two hours together every Tuesday?"
She paused. It's a question that often stops people in their
tracks. Because for many meetings, the uncomfortable truth is that no specific,
quantifiable number or immediately actionable decision does emerge.
It’s become a ritual, a habit. The meeting tax.
We started to dissect her team's schedule. For each
recurring meeting, we asked:
- What
is the explicit, unavoidable purpose of this gathering? If it
can’t be stated in a single, clear sentence, that's a red flag.
- Who absolutely needs
to be there? More attendees rarely mean better outcomes; often,
it just means more opinions and slower decisions. Parkinson's Law has a
cousin for meetings: work expands to fill the time available, and
discussions expand to include the number of people present.
- What
is the desired, tangible output? A decision? A plan with assigned
actions and deadlines? A specific problem solved? "Awareness" is
not an output.
- Could
this be achieved more effectively otherwise? A well-written email
or memo? A quick five-minute stand-up for a specific, small team? A direct
conversation between the two or three people actually responsible for the
decision?
My physics training, I suppose, instilled a deep
appreciation for elegant solutions and the stripping away of unnecessary
complexity. If a system is producing a lot of heat (i.e., activity, meetings)
but not much light (i.e., results), something's inefficient.
Julie and her team started culling. The "Project
Synergy" meeting? It turned out most of its 'synergy' could be handled by
a shared document updated by project leads and a 15-minute huddle for critical
roadblocks only when they arose. The weekly "All-Hands Status
Update"? Replaced by a concise weekly email summary from Julie, with
individuals empowered to follow up directly on items relevant to them.
The results were, as you might expect, rather good. Hours
were reclaimed. People had more time for focused, deep work – the kind that
actually builds value in a software business. Decisions, when meetings were held,
became sharper because the purpose was clear and the attendees were essential.
The meeting tax was reduced, and the BU's effective 'disposable income' in
terms of productive hours went up.
This isn't about abolishing meetings entirely. Strategic
discussions, complex problem-solving with diverse inputs, and genuine
team-building sessions have their place. But they should be the exception, the
high-value interactions, not the default mode of operation. For much of the
day-to-day, the answer is indeed a number, or a direct action taken by an
empowered individual.
So, I'd encourage you to look at your own calendars, and those of your teams. Ask the hard questions. Is this meeting a vital engine of progress, or is it just another tick on the meeting tax form? The pursuit of lean, agile operations demands we constantly challenge these ingrained habits. Often, the most productive meeting is the one you don't have.